Tour of Pā is a platform that shares information, recommendations, and curated experiences related to Māori cultural travel and pā site regions across Aotearoa. While we aim to provide meaningful and trustworthy information, we do not directly operate the hotels, tours, or services listed on our site.
As such, all bookings, cancellations, and refund matters are handled by the individual service providers or booking platforms referenced.
Bookings and Cancellations
If you make a booking with a hotel, accommodation provider, or tour operator featured on tourofpa.com, your payment, confirmation, and any refund eligibility are governed by their individual terms and conditions.
We strongly recommend that you:
- Carefully review the cancellation and refund policy of the provider before confirming a booking
- Contact the provider directly for all refund-related queries
- Keep confirmation emails, receipts, or payment records in case of disputes
When Refunds May Apply
While Tour of Pā itself does not process payments, here are examples of when refunds may be offered by third-party providers:
- A tour is cancelled due to weather, unforeseen conditions, or insufficient numbers
- You cancel a booking within the allowed cancellation window
- A hotel is unable to honour a confirmed reservation
- Service standards fall significantly short of what was reasonably promised
Always check the specific provider’s refund terms for full clarity.
If You Need Support
While we cannot issue or guarantee refunds ourselves, we want your journey through Tour of Pā to be positive. If you have an issue with a provider featured on our site and would like to share your experience, we welcome your message.
Email: [email protected]
We may not be able to intervene directly, but your feedback helps us improve the recommendations we share and remain accountable to respectful, quality-led travel.
Third-Party Platforms
If you book through a third-party platform (such as Booking.com or GetYourGuide), please refer to their refund and cancellation policies. Tour of Pā does not receive or store payment information and cannot issue refunds on their behalf.
Policy Changes
This Refunds Policy may be updated from time to time. All changes will be reflected on this page, with the most recent version noted by the date above.
Final Notes
Tour of Pā exists to guide respectful and authentic cultural travel across Aotearoa. We rely on trusted partnerships and transparent experiences — and always encourage direct communication with your chosen providers for anything related to payment, changes, or cancellations.